Privacy Policy

Privacy Policy

Last Updated: [Insert Date]

At KneeTherm, your privacy is very important to us.
This Privacy Policy explains how we collect, use, and protect your personal information when you visit or make a purchase from our website.

1. Information We Collect

When you visit our store, we automatically collect certain information about your device, including:

  • Your web browser, IP address, time zone, and some cookies installed on your device.

  • Information about the pages or products you view, search terms you use, and how you interact with our site.

When you make a purchase, we collect:

  • Personal details (like your name, billing/shipping address, email, and phone number).

  • Payment information (credit card, PayPal, or other payment details processed securely).

We refer to this as “Order Information.”

2. How We Use Your Information

We use the information we collect to:

  • Process and fulfill your orders, including shipping and confirmations.

  • Communicate with you about your order, returns, or support inquiries.

  • Improve our website, marketing, and customer experience.

  • Send you updates or promotions (only if you’ve opted in).

We will never sell, rent, or trade your personal data to third parties.

3. Sharing Your Information

We may share your information with trusted third parties to help us operate our business, such as:

  • Shopify (our e-commerce platform)

  • Payment processors (for secure transactions)

  • Shipping carriers (for delivery)

These partners are only given the information they need to perform their services.

We may also share information if required by law, such as to comply with a subpoena or government request.

4. Cookies

Cookies are small files stored on your device to improve browsing experience.
They help us remember your cart, analyze traffic, and provide relevant offers.

You can disable cookies anytime through your browser settings, but some parts of our site may not function properly.

5. Data Retention

We keep your personal information only as long as necessary to:

  • Complete your order and support services

  • Comply with legal, tax, or accounting requirements

You may request deletion of your data at any time by contacting us.

6. Your Rights

Depending on your location, you may have the right to:

  • Access, correct, or delete your personal data

  • Withdraw consent for marketing communications

  • Request details of the data we hold about you

To exercise these rights, please contact us at [your support email address].

7. Security

We use SSL encryption and other industry-standard measures to protect your personal data.
However, no online transmission is 100% secure, so please use our site responsibly.

8. Changes to This Policy

We may update this Privacy Policy from time to time.
Any changes will be posted here with an updated “Last Updated” date.

9. Contact Us

If you have any questions about this Privacy Policy, or if you would like to access, correct, or delete any personal information we have about you, please contact us at:
📧 [your email address]