Shipping Policy
Shipping Policy
At KneeTherm, we’re committed to getting your order to you as quickly and safely as possible. Please review our shipping details below.
Processing Time
All orders are processed within 2–3 business days after your purchase is confirmed.
Once your order has been shipped, you will receive an email notification with your tracking information.
Delivery Time
Our standard delivery time is 6–10 business days after your order has been shipped.
Please note that delivery times may vary slightly depending on your location and local postal services.
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Urban areas: Usually arrive within 6–8 days
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Rural or remote areas: May take a few extra days depending on carrier availability
Possible Delays
While we strive to deliver every order on time, unexpected delays can occasionally occur due to:
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Weather conditions
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Postal or customs delays
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High seasonal demand
If your order takes longer than expected, please don’t worry — we’re here to help.
You can always reach out to our support team at [add your support email here], and we’ll assist you right away.
Shipping Confirmation & Tracking
Once your order has shipped, you’ll receive a tracking number via email so you can follow your package every step of the way.
Lost or Delayed Packages
If your package is delayed for more than 15 business days after shipping, please contact us so we can investigate and make it right.
Questions?
If you have any questions about your order or delivery, feel free to contact us at - https://kneetherm.shop/pages/contact
We’re always happy to help.