Refund/Return Policy
Refund & Return Policy
At KneeTherm, we stand behind the quality of our products and want you to feel completely confident in your purchase.
If you’re not satisfied, we’re here to make the process simple and fair.
Return Eligibility
You may request a return within 14 days of receiving your order.
To be eligible for a return:
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The item must be unused, unworn, and in its original packaging.
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Items that show signs of wear, use, or damage cannot be accepted for return.
Return Shipping
Customers are responsible for return shipping costs.
We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee receipt of returned items.
Refunds
Once your return is received and inspected, we’ll notify you by email that we have received your returned item.
If approved, your refund will be processed back to your original payment method within 5–7 business days.
Please note:
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Shipping charges from your original order are non-refundable.
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If your return is rejected (used or damaged items), no refund will be issued.
Damaged or Incorrect Items
If your order arrives damaged or incorrect, please contact us within 48 hours of delivery at [your email address].
We’ll replace or refund the item at no cost to you.
How to Start a Return
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Email our support team at [your email address] with your order number and reason for return.
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We’ll review your request and send you return instructions.
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Once your return is approved, ship the product back to us.
Questions?
If you have any questions about our refund or return process, please contact our customer support at [your email address].
We’re always happy to help.